Server / Desktop Engineer.

The Desktop and Server Engineer joins the Column5 team of server professionals. This position is responsible for these activities:

Server responsibilities

• Coordinating daily co-located server environment activities such as building servers, removing servers, server hardware and software upgrades, and preventative maintenance activities.
• Maintaining and understanding software licensing for the servers.
• Internal network integration with local and remote user system.
• Build up/ tear down of hosted virtual machines.
• Troubleshoot all types of server issues/problems/connectivity issues and resolves problems.
• Establishes and implements server environment policies, procedures, and standards.
• Establishes and implements security standards.
• Creates and maintains backup / recovery strategies within agreed-upon SLA.
• Enforces established policies, procedures, and security standards.
• Provides proper and timely communication/status of any ongoing troubleshooting and resolution for compromised devices or applications.
• Provides regular status reports to immediate supervisor.
• Implements and supports key applications and services such as server patch management, antivirus, email system, DNS, DHCP, and backup methodologies.
• Assist with phone system

End-user responsibilities

• Troubleshoot/fix user laptop issues.
• Create/expand laptop imaging capabilities
• Prepare new laptops for new users
• Prepare laptop renewals
• Maintain equipment list
• Give users access/remove access to various systems as appropriate
• Microsoft CRM implementation and maintenance- including the CRM client

Expectations

• Weekend work is necessary from time to time
• The ideal Candidate will have a minimum of 3 years of experience directly administering a Avaya / Windows / Active Directory system. The administration experience should encompass managing and troubleshooting the following aspects of the system:
• Telecommunications Troubleshooting Skills
• Overall knowledge of VoIP or Contact Center products
• Equallogic SAN and/or EMC SAN.
• Application server.
• SQL Backup
• User Accounts.
• Domain controller.
• Security / Auditing services.
• DNS services.
• DHCP services.
• IIS services
• Terminal services.
• Group Policies.
• Software distribution.
• MS Patch distribution.
• Antivirus application
• Backup and Restore
• Performance monitoring and troubleshooting tools.