Behaviors

Successfully implementing any change to management processes is contingent upon leading people to use the information to make the right decisions and exhibit the right behaviors. The "people systems" that this activity affects can include leadership development, human performance processes, reward and recognition. Column5 assists with the following behavior management activities:

• Defining current behaviors and unwritten rules
• Defining desired behaviors and associated gaps
• Identifying the underlying causes of those gaps
• Identifying changes to "people systems" to address those gaps
• Defining behaviors for individual activities to support specific customer experiences
• Developing surveys to measure the impact of "people system" changes