IT Value

Information Technology (IT) has the potential to significantly improve organization performance. However, there is a growing gap between the potential and actual value realized from investments – both in perception and reality. Increasingly, organizations are recognizing the need to address structural flaws in how IT is managed. By integrating business and IT management, we establish capabilities that provide the means to:

• Operate IT organizations more like a business
• Measure the value of IT, in clear business terms
• Provide visibility into potential capacity issues affecting project implementation
• Equip line managers with the tools to ensure that IT-enabled projects realize their objectives
• Equip CIOs with the tools required to identify and prioritize value creation opportunities
• Manage expectations about IT service levels that can be achieved, given budgetary constraints
• Manage the same expectations where services are being outsourced to third parties

The capabilities that address the “dynamic strategy, customer focus and cost reduction” challenges are the same ones that provide the means to address the above IT challenges. In fact, these capabilities provide the means to address similar challenges faced by any shared service organization.