To transform your organization into a performance-driven one, you need Enterprise Performance Management (EPM) solutions that link your processes and data together to provide a common view of your business. You also need to ensure these software solutions are properly installed and tuned on the back end, as well as making sure they are optimally configured to meet your business needs on the front end. Those needs being met, and -- depending on the size of your implementation -- hundreds of thousands or millions of dollars later, the success of your implementation still hangs in the balance. Are your finance and IT departments equipped to maintain the solution moving forward? Are your users knowledgeable and enthusiastic about using the new tools in which you've invested so much time and money?
The influence of the user base on the success of your solution cannot be underestimated. A confident, energized, and supported user base will return the complement. Whether an implementation succeeds can only be judged by how well it is taken up and how capable your internal team is to evolve the solution with your organization over time. To secure this front, a comprehensive EPM training plan must be conceived and effectively executed. This involves identifying training requirements, setting objectives for training outcomes, mapping training audiences and roles, developing training curricula, determining optimal delivery methods for each audience, and tracking results.
Column5 recognizes just how crucial training and knowledge transfer are to the success of your EPM implementation: Untrained users need more support, require more time to achieve the same skill level, and take longer to complete the same amount of work as trained users. Our formal training practice, the EPM Academy, is composed of professional trainers and instructional designers with extensive EPM knowledge and experience. We develop flexible, custom-made training programs that allow us to train your people where and when it best suits your organization, with curricula and delivery methods designed to address the specific needs of your users.